Shipping

Processing Time:

  • Orders ship within 3–5 business days of payment confirmation.

  • Custom or made-to-order items may take 5–10 business days.

Shipping Methods:

  • USPS First Class and Priority Mail (tracking included).

  • Local delivery or pickup may be arranged upon request.

Shipping Rates:

  • Calculated at checkout based on weight and destination.

International Shipping:

  • Available on select items. Buyer is responsible for customs fees and import taxes.

Lost or Damaged Packages:

  • We will assist with claims and replacements where possible. We are not responsible for shipping carrier issues once they have possession. Please contact the carrier to start a lost package claim.

International Shipping

We do not internationally ship due to rising shipping costs and tariffs.

Returns

Eligible Returns:

  • Unused, non-custom items may be returned within 14 days of delivery.

  • Customer is responsible for return shipping unless item is defective or incorrect.

Non-Returnable Items:

  • Custom embroidery orders

  • Personalized items

  • Sale or clearance items

Return Process:
1️⃣ Contact us at Hello@modithreadco.com with your order number and reason for return.
2️⃣ We’ll provide return instructions and address.
3️⃣ Refunds are processed within 5 business days of receiving the returned item in original condition.

Exchanges:

  • If you need to exchange for a different size, design, or item, please contact us.

Damaged or Incorrect Orders:

  • If your item arrives damaged or incorrect, please email us within 5 days of delivery with photos. We will replace or refund at no cost to you